aq44 Terms and Conditions

1. General Provisions

aq44 (hereinafter referred to as "Platform", "we", "our", or "Company") is an online gaming and betting service provider. These terms and conditions ("Terms") apply to the use of the aq44 website and all related services.

These Terms form a legally binding agreement between you (the user) and aq44. By registering on the platform or using any of its services, you are considered to have fully agreed to these Terms.

In addition to these Terms, our Privacy Policy and Responsible Gaming Guidelines are also considered part of this agreement. These Terms are written in Bengali and apply to users in Bangladesh.

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2. Eligibility and Age Requirement

The following eligibility conditions must be met to use the aq44 platform:

• You must be at least 21 years of age or older. Persons who are eighteen or twenty years old are not eligible to use this platform.
• You must use this service of your own free will and in a sound state of mind.
• You confirm that you do not reside in a jurisdiction where online gaming is completely prohibited.
• You confirm that you have not previously been banned from aq44 or any other gaming platform for any unlawful reason.
• You are managing your own account on your own behalf and are not acting on behalf of a third party.

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3. Account Registration and Management

To create an account on aq44, you must provide accurate and complete information. Please keep the following in mind:

3.1 Registration Terms

• Only one account per person is permitted. Multiple accounts created by the same person are prohibited.
• All information provided at the time of registration must be true, accurate, and complete.
• If your personal information changes, you must notify aq44 immediately.
• It is your responsibility to keep your password secure. You must not share your password with anyone.

3.2 Identity Verification (KYC)

aq44 conducts identity verification to keep financial transactions secure and to comply with applicable regulations. For this purpose, you may be required to provide the following documents:

• Copy of National Identity Card (NID) or passport
• Proof of address document (such as a utility bill or bank statement)
• Document confirming ownership of the payment method

Certain services, including withdrawals, may be restricted until the verification process is complete.

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4. Deposits and Withdrawals

All financial transactions on aq44 are conducted in Bangladeshi Taka (BDT / ৳). The following terms apply to deposits and withdrawals:

4.1 Deposit Terms

• Minimum deposit amount: ৳300 (three hundred taka) — the same for each method.
• Accepted deposit methods: bKash, Nagad, Rocket, and bank transfer.
• Only a payment method registered in your own name may be used.
• Deposits through third parties are strictly prohibited.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800 (eight hundred taka).
• Standard withdrawal processing time: within 10 to 45 minutes.
• Withdrawal requests must be made to the same payment method used for the deposit.
• The specified wagering requirements must be met before bonus balance can be withdrawn.
• In cases of suspicious activity, withdrawals may be held pending verification.

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5. Bonuses and Promotional Offers

aq44 provides its users with various bonuses and promotional offers. These offers are subject to specific terms and conditions.

5.1 Welcome Bonus

• New members are eligible to receive a 150% bonus on their first deposit, up to a maximum of ৳10,000.
• The wagering requirement for this bonus is 10 times (10x) — meaning the bonus amount must be wagered 10 times before it can be withdrawn.
• Each player is eligible to receive the welcome bonus only once.
• The welcome bonus applies to the first deposit only, and the deposit amount must be at least ৳300.

5.2 General Bonus Terms

• Bonus funds cannot be withdrawn directly — the specified wagering requirements must be met first.
• Each bonus has its own validity period. Unused bonuses that expire will be cancelled.
• aq44 reserves the right to cancel bonuses and associated winnings if abuse of bonus terms is detected.
• Attempting to claim bonuses through multiple accounts may result in account closure.
• The terms and details of each bonus offer are published separately alongside each offer.

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6. Gaming Rules

The following rules apply to all games and betting services available on the aq44 platform:

6.1 General Gaming Rules

• Game outcomes are determined by a Random Number Generator (RNG) or live dealer and are completely fair and impartial.
• Once a game round has started, it cannot be cancelled and the wagered amount is non-refundable.
• If a game is interrupted due to a technical error, aq44 will make a decision in accordance with the applicable policy.
• If you have a dispute regarding the outcome of a game, please contact the support team within 24 hours.

6.2 Sports Betting

• Betting odds may change at any time. The odds in effect at the moment the bet is confirmed will apply.
• If a match or event is cancelled, the wagered amount for the related bet will be refunded.
• aq44 reserves the right to void bets related to match fixing or manipulation.
• Live betting is conducted on active matches and a bet may be rejected due to delayed or incorrect odds.

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7. Prohibited Activities

The following activities are strictly prohibited on the aq44 platform and may result in account closure as well as legal action:

• Conducting fraudulent or deceptive activities.
• Using bots, scripts, or automated tools to play or place bets.
• Using the platform for money laundering or illegal fund processing.
• Creating multiple accounts to abuse bonuses or promotions.
• Attempting to hack or gain unauthorized access to any software or system of the platform.
• Harassing, threatening, or engaging in abusive behavior toward other users.
• Operating or using a third party's account.
• Exploiting any vulnerability or malfunction in the game system.
• Registering an account by providing false information.

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8. Account Suspension and Closure

8.1 Rights of aq44

aq44 reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• In the event of a breach of any provision of these Terms.
• In the event of failure to complete identity verification or provision of false information.
• In the event of suspicious or fraudulent activity.
• In the event of abuse of bonuses or promotions.
• Due to legal or regulatory requirements.

8.2 User Rights

You may voluntarily close your account at any time by contacting our support team. You will be given the opportunity to withdraw your verified balance before the account is closed, however any bonus balance will be cancelled.

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9. Responsible Gaming

aq44 places the highest importance on responsible gaming. We believe that gambling is a form of entertainment and should never be a source of financial hardship or stress.

• You can set spending limits, session time limits, and betting limits.
• You can take a temporary or long-term break through the self-exclusion feature.
• If you feel that your gaming habits are getting out of control, please visit our Responsible Gaming page.
• Use parental control tools to keep minors away from gaming.

aq44 will not allow anyone under the age of 21 to use the platform and we actively take steps to enforce this.

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10. Privacy and Personal Data

aq44 is fully committed to protecting your personal information and privacy. Details on how your data is collected, used, and stored can be found in our Privacy Policy.

All information related to your account is stored in encrypted form. Your information will not be transferred to third parties, however it may be provided to authorities where legally required.

• We use SSL encryption and other security technologies.
• Details about the use of cookies are mentioned in the privacy policy.
• Requests to access or correct your information can be made through the support team.

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11. Limitation of Liability

To the maximum extent permitted by applicable law, aq44 bears no liability for the following:

• Losses caused by technical errors, server downtime, or internet connectivity issues.
• Losses resulting from unauthorized access to your account if caused by your own negligence.
• Issues arising from bugs in third-party game provider software.
• Loss of potential earnings due to service interruptions.

aq44 is committed to providing fair and transparent service at all times. Our support team is available 24/7 in Bengali to resolve any issues promptly.

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12. Right to Modify Terms

aq44 reserves the right to change, amend, or update these rules and terms at any time. In the event of changes:

• The updated terms will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For important changes, users will be notified by email or via a notice on the platform.
• Continuing to use the platform after updated terms are published will be considered as your acceptance of the new terms.
• If you do not agree with the new terms, the option to close your account will always remain available.

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13. Contact

If you have any questions or concerns about these rules and terms, please contact our support team:

• Live Chat: 24/7 support in Bengali — log in to the platform and chat directly.
• Email: [email protected]

Our support team is active 24 hours a day, 7 days a week according to Bangladesh Standard Time (BST, UTC+6) and is committed to resolving any of your issues promptly.