aq44's Privacy Policy

1 What Information We Collect

For the purpose of account registration and service delivery on aq44, we may collect the following types of information:

1.1 Identity Information

• Full name, username, and password
• Date of birth (for age verification — only persons aged 21 or older may use this platform)
• Email address
• Mobile number

1.2 Financial Information

• Transaction records — deposit and withdrawal history
• Mobile banking account numbers (bKash, Nagad, Rocket)
• Bank account details (for bank transfer transactions)

1.3 Identity Verification Information (KYC)

• National ID (NID) or passport number
• Photo or scanned copy of identity document
• Selfie photo (if required)

1.4 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage history and log files
• Information collected through cookies and tracking technologies

2 Purpose of Data Collection

We use your information for the following purposes:

2.1 Account Management

Your information is required to create, verify, and manage your account. An account cannot be activated without confirmed identity.

2.2 Financial Transaction Processing

Financial information is used to properly process deposit and withdrawal requests and to prevent fraud.

2.3 Legal Compliance

KYC verification is carried out to comply with applicable laws and regulations, including anti-money laundering (AML) and counter-terrorist financing (CFT) provisions.

2.4 Service Improvement

Collected data is analysed to improve user experience, resolve technical issues on the platform, and develop new games and features.

2.5 Communication and Support

Contact information is used to respond to your questions, complaints, or support requests and to notify you of important platform updates.

2.6 Responsible Gaming

Data is used to monitor your gaming behaviour, identify unusual activity, and provide responsible gaming support where needed.

3 Data Storage and Security

3.1 Retention Period

Your information is retained while your account is active and, after account closure, for a set period as required by legal obligations. Records are generally kept for a minimum of five (5) years.

3.2 Encryption and Security Measures

aq44 adopts industry-standard security measures to keep your information safe:

• SSL/TLS encryption — all data transmissions are encrypted
• Data stored in secure data centres
• Regular security audits and vulnerability assessments
• Access controls — only authorised staff can view sensitive information
• Firewall and intrusion detection systems

3.3 Password Protection

Your password is never stored in plain form — it is transformed using a strong hashing algorithm. No member of our staff can view or know your password.

4 Sharing Information with Third Parties

aq44 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

Financial information required to complete transactions via bKash, Nagad, Rocket, and bank transfer services is shared with the relevant payment service providers.

4.2 Technology Partners

Game provider companies (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) receive the minimum information necessary to operate their game software. They follow their own privacy policies.

4.3 Legal Authorities

Information may be provided as required by legal obligation in response to a court order, government directive, or a legitimate law enforcement investigation.

4.4 Fraud Prevention

Minimum information may be shared with industry-standard security analytics partners to detect and prevent fraud, money laundering, or other deceptive activity.

5 Cookie Policy

5.1 What Are Cookies

Cookies are small text files stored in your browser. They help improve website functionality, remember your preferences, and analyse usage patterns.

5.2 Types of Cookies We Use

• Essential cookies: Necessary to maintain login sessions and ensure security.
• Functional cookies: Remember your language preference and other settings.
• Analytics cookies: Monitor platform usage to help improve service quality.

5.3 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may limit some platform functionality.

6 Your Rights

As an aq44 user, you have the following rights:

6.1 Right to Access

You may request at any time to know what information we hold about you.

6.2 Right to Rectification

You have the right to request correction of any inaccuracies in the information we hold about you. Some information can be updated directly from the profile section of your account.

6.3 Right to Erasure

After account closure, you may request that certain information be deleted. However, some information must be retained for a set period due to legal obligations.

6.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications. This request can be made through the support team.

6.5 Data Portability

In certain circumstances, you may request your information in a structured, machine-readable format.

7 Protection of Minors

aq44 is a platform operated for adults. Only persons aged 21 or older may use this platform. We do not actively collect any information from minors. If we have evidence that a minor has registered, we will immediately close that account and delete the associated information.

8 International Data Transfers

Our servers and technology partners may be located in various countries. Your information may be processed or stored in these different locations. In such cases, we ensure that appropriate agreements and security measures are in place to protect your data.

9 Changes to the Privacy Policy

aq44 may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via a notice on the platform. The date of any change will always be shown at the top of this page. If you continue to use the platform after a change, you will be considered to have agreed to the updated policy.

10 Response to Security Breaches

If a data security breach occurs that may affect your information, we will notify you as quickly as possible. We will clearly communicate the nature of the incident, the potential impact, and the steps we have taken. We will also provide guidance on what you can do to protect yourself.

11 Links to Other Websites

If the aq44 platform contains links to third-party websites, those websites have their own privacy policies and are outside our control. If you follow an external link, you are advised to read the privacy policy of that website.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: